— Features
Everything organisers need. Nothing attendees have to download.
Build your event, turn on WhatsApp, share the number. Here's what's included.
01 · Attendee experience
One number. Every answer.
Attendees message your event's WhatsApp number. No app to download, no login, no new screens to learn.
- Answers come only from your saved event content
- Drafts and unpublished sessions stay private
- Works on every phone attendees already carry
Where's the keynote?
Main stage, 09:30 — Sarah Chen on building in the open.
Where do I collect my badge?
AI assistant
Answers questions about the agenda, speakers, sponsors, venue and FAQs in seconds.
Session recommendations
Topic tags are suggested from each session description, so the assistant can point people to talks they'll love.
Personal agenda in chat
Attendees add sessions to their own agenda in WhatsApp, get a reminder 10 minutes before each one, and can ask "what's my agenda?" any time.
Live on-call team
Questions the assistant can't answer go by WhatsApp to whoever is on call. Their reply reaches the attendee and becomes an FAQ.
Test before you go live
Try the assistant in a built-in WhatsApp simulator with your real event content.
02 · Agenda & schedule
Build the programme your way.
A single visual timetable that lays every stage side by side on one timeline. Drag, resize and spot clashes at a glance.
- Unlimited stages and rooms
- Your own session types: panels, firesides, presentations
- Breaks and all-room sessions
Multi-stage timetable
Drag sessions between rooms, resize to change times and get warned about speaker clashes.
Spreadsheet import
Upload a CSV or Excel file. Stages, speakers and session types are matched or created for you.
Public schedule & embed
Share a link or embed the schedule on your site in timetable, list or card style. It resizes to fit.
Sponsor showcase
Group sponsors by tier with logos, and embed them on your website too.
03 · Speakers & team
Less chasing. More running your event.
Speakers fill in their own profiles and your team gets exactly the access they need.
- Speakers never need an account
- Managers edit content without touching WhatsApp settings
- Every event's data is kept strictly separate
One speaker sign-up link
Share a single link. Speakers add their bio and headshot and appear in your speaker list.
Personal invites
Send a private, expiring link to individual speakers when you need to.
Admins and managers
Invite up to three managers to update speakers, sponsors, agenda and FAQs.
Your branding
Add your logo, header image, colours and font to public schedule pages.
04 · Security & privacy
Your data answers your event. Nothing else.
What you upload is never used for training or marketing, and organisers get built-in controls to keep attendee and event data protected.
Never used for training
Your event content and attendee messages are never used to train AI models. The assistant only reads your saved event data to answer questions.
No marketing, no reselling
We don't mine your data for advertising, sell it to third parties or use it in our own marketing. What you upload stays yours.
Organiser security controls
Role-based access keeps managers limited to content, team invites are single-use and expire, and only your team can reach your event's data.
Safe underneath, friendly on top
Organisers see clear setup states, while provider errors and connection details stay behind the scenes and are never exposed to attendees.
Live on-call. A human when it matters.
When the assistant doesn't know, it forwards the question straight to your on-call team on WhatsApp. Swipe to reply, and the answer goes back to the attendee and into your FAQs, so nobody has to ask twice.
- Turn team members on or off call in one tap
- No codes: swipe to reply, or just type
- Several open questions? The answer is matched for you
- Every answer is added to your event's knowledge
Attendee
Where can I leave my bags before the social?On-call team
Cloakroom B is open until 9pm.✅ Added to your FAQs
Why organisers choose Backchannel
Private by design
Each client's events are fully isolated. Only your team sees your data.
We handle WhatsApp
Choose a number and connect with Meta. We take care of the rest.
Live in under an hour
From spreadsheet to attendee chat with a guided setup checklist.
— Compare plans
Pick the plan that fits your event.
Every plan includes the WhatsApp assistant. Upgrade for live ops, your own WhatsApp brand and a complimentary event website.
| Features | Essentials Everything to run one event on WhatsApp | Most popular Pro Live ops tools for busy event teams | Premium Your own brand, website and networking |
|---|---|---|---|
| Organiser tools | |||
| Guided event setup and overview | |||
| Multi-stage timetable with clash warnings | |||
| Spreadsheet agenda import | |||
| Speaker sign-up links (no account needed) | |||
| Sponsor sign-up linksComing soon | |||
| Printable QR table cards, slides and badges | |||
| Team managers | 1 | Up to 3 | Up to 3 |
| Embeds and public pages | |||
| Embedded agenda (timetable, list, cards) | |||
| Embedded speakers and sponsors | |||
| Search, filters and 5-minute detail | |||
| Your logo, colours and fonts | |||
| Complimentary event website | |||
| WhatsApp assistant | |||
| AI answers from your event content | |||
| Speaker headshots in chat | |||
| Personal agenda & session reminders by WhatsApp | |||
| Dedicated event WhatsApp number | |||
| Your own WhatsApp Business accountYour brand name on every message | |||
| Attendee networking | |||
| Live ops and intelligence | |||
| Unanswered question inbox | |||
| Live on-call team by WhatsAppReply from your phone, answer goes straight back | |||
| Smart session tagging and recommendations | |||
| Knowledge base that builds itself from team answers | |||
| Analytics and conversation overviews | Basic | Full | Full + post-event report |
Pricing is shared during beta onboarding.
Stop shipping another event app.
Backchannel is the one your attendees actually open — and the last one your team will ever need to set up.
We are taking on a limited number of beta customers.